Dispatch and Cut-off Times
Any orders placed before 12pm will be dispatched the same day. We will always endeavour to dispatch on the same working any order that has been placed and paid for before 12pm Monday to Friday. However, we cannot always guarantee this. If you have placed and paid for your order before midday Monday to Friday and we are unable to dispatch on the same working day we will let you know as soon as possible. A dispatch date will be included on your invoice if you opt for a tracked service.
Orders placed before 12pm on Friday will be dispatched on Friday and delivered on Monday, unless your delivery is upgraded to Saturday or Sunday Delivery.
Any order placed and paid for after 12pm Monday to Friday will be dispatched on the next working day. Orders placed and paid for on Saturday and Sunday will be dispatched on Monday.
Please note that orders placed on a bank holiday (or after 12pm the day before) will be dispatched on the next working day.
Delivery will be made to the address provided during the check-out process. Deliveries will be made between the hours of 8am and 6pm. You must ensure that your delivery address is easily accessible and that someone is available to accept and sign for the delivery. If no one is available to accept and sign for the delivery, a re-delivery charge may be incurred.
Please note that Saturdays and Sundays (including bank holidays) do not count as working days. For example, if an order is placed on Friday before 12pm, it will be dispatched on the same day for delivery on Monday (Tuesday if Monday is a bank holiday). If an order is placed after 12pm on Friday, it will be dispatched on the Monday for delivery on Tuesday (dispatched Tuesday for delivery on Wednesday if Monday is a bank holiday).
If your order is delivered to you damaged/defective,please contact us immediately in writing by using our contact us form along with photographic evidence,we will request damaged/defective items to be returned to us please do not discard any damaged/defective goods, we will not be able to resolve any issues if items have been discarded. We will refund you once the damaged items have been received back by us. You will be refunded with the same method that you paid. This can be debit/credit card, PayPal, Clearpay or Klarna.